- What is a Virtual Domain?
- Can I access my domain address with or without the "www"?
- Do you offer dial-up Internet access?
- Do you handle International domain name registration?
- How long does it take before my domain name is active?
- Can I transfer an existing domain to your servers?
- Will I have unlimited access to update my pages?
- Can I use my account for commercial purposes?
- Can I subdivide my space and resell it?
- Can additional domains point to a subdirectory within my primary account?
- How long does it take to set up a new account?
- Do you provide tech support?
- Can I have additional domains pointing to the same index page as my primary domain?
- Are third-level domains (anyname.yourdomain.com) available?
- How can I change my domain name?
- What if the monthly transfer is exceeded?
- Why do some companies offer unlimited data transfer/traffic? Why don't you?
- Are your servers and software Year 2000 compliant?
- What is the storage limit on the e-mail accounts?
- Where are your servers located?
What is a Virtual Domain?
A Virtual Domain means having your own domain name (http://www.yourdomain.com) without having to install expensive server hardware and software. With a Virtual Domain, you utilize our server's storage space; however, you are still professionally represented via your own personal Internet Web address (www.yourdomain.com) and by your own personal e-mail addresses (e.g., you@yourdomain.com).
Check to see if your desired domain name is available.
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Can I access my domain address with or without the "www"?
Yes. You will be able to access your domain address with or without the "www" in front of it. Both http://www.YourDomainName.com and http://YourDomainName.com work on our systems.
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Do you offer dial-up Internet access?
Yes, we offer dial-up internet access in North America (US and Canada).
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Do you handle International domain name registration?
Yes. We can host any valid domain extension. Please see our Domain Registration page for more info.
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How long does it take before my domain name is active?
Your web hosting account is activated within 2 to 4 hours after your payment has cleared processing. For new domain name registrations, it can take upwards of 24 hours before the new domain name resolves completely to your new web hosting account.
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Can I transfer an existing domain name to your servers?
Yes. Please contact Sales for more info.
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Will I have unlimited access to update my pages?
Yes. You have unlimited access via FTP and SSH 24 hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your convenience.
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Can I use my account for commercial purposes?
Yes. You can use your account for commercial purposes. The World Wide Web has become the most efficient and cost-effective means of making information available to the users of the Internet community, and we encourage our customers to utilize such an enormous medium.
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Can I subdivide my space and resell it?
Yes. You can purchase additional FTP accounts, if necessary, with limited access to a specific directory as well as subhost additional domains.
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Can additional domains point to a subdirectory within my primary account?
Yes. This is called Subhosting. You just "park" the domain to your account, and then activate a script via your Web Control Panel to redirect the domain to the proper location.
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How long does it take to set up a new account?
Your web hosting account is activated within 2 to 4 hours after your payment has cleared processing. Once the account has been set up, an activation notice will be sent to you via e-mail including your userid, password, FTP hostname and other information. You can begin uploading files to your new web site immediately. You will be given an IP address to access your site via the Web prior to the completion of either domain registration or domain modification (transfer).
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Do you provide tech support?
Yes, we provide Tech Support 24/7. Contact us at any time.
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Can I have additional domains pointing to the same index page as my primary domain?
Yes. This is referred to as "parking additional domains". There is a small additional setup fee for each additional domain. This is a great way to expand the marketing of your business.
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Are third-level domains (anyname.yourdomain.com) available?
Yes. We can give you a third-level domain name such as anyname.yourdomain.com provided you have an existing account with us. The advantage to these types of accounts is that there are no domain registration fees, except for your principle domain. The procedure to do this is to Park the third-level domain you wish to use, specify the sub-directory within your main account that you want the domain pointed to, then a script is activated that will redirect visitors to the third-level domain to the sub-directory. This is considered as subhosting.
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How can I change my domain name?
You will need to open a new account with us, and a new domain name will need to be registered.
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What if the monthly transfer is exceeded?
You will be notified ahead of time. There will be a small additional charge for excess traffic.
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Why do some companies offer unlimited data transfer/traffic? Why don't you?
Beware of those offering unlimited traffic! Unregulated traffic, especially when streaming audio is allowed, can be very taxing on a server causing slow response times and just poor system performance. To adequately accommodate such traffic, a provider would need to increase the number of T3 or DS3 lines. This, of course, is expensive and those costs would need to be passed on to the consumer. If the provider does not increase their bandwidth, but can offer very inexpensive solutions, then you as a their customer should prepare for poor performance from their web server(s).
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Are your servers and software Year 2000 compliant?
Yes, are servers are Y2K compliant.
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What is the storage limit on the e-mail accounts?
The POP e-mail account limit is 10 MB per POP account. This is separate from the space allotment for your web site.
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Where are your servers located?
Hosted accounts and dedicated servers occupy multiple data centers, including locations in Chicago, Connecticut, North Carolina, Singapore, Shanghai and Hong Kong. Domain Name Services are operated out of Seattle, Washington. If you are a customer located outsite those areas and you are concerned about performance delays in accessing your site, then we suggest that you perform traceroute tests and ping tests from your local systems to our domains to verify speed and performance, and then compare the results to the competition. Let us know how we do. We are confident that the performance of our systems and network backbones are exceptional no matter from where sites are being accessed. A discussion of Offshore Web Hosting is located here.
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